Frequently Asked Questions - Lektronix

Question 1

Which carriers do you use?

Accepted Answer

All mainstream carries are used and selected based on parcel size, weight, and geography.

Question 2

Do you offer same day delivery?

Accepted Answer

Yes, subject to time and location.

Question 3

How much is delivery?

Accepted Answer

Delivery cost dependant parcel size, weight, and geography. This will be quoted to you prior to dispatch.

Question 4

How long do deliveries take?

Accepted Answer

Depending on parcel size, weight, and geography. This will be quoted to you prior to dispatch.

Question 5

Can I track shipments?

Accepted Answer

If supported by carrier you will be sent a tracking number once your unit is on route.

Question 6

Can I drop off and or pick up items from your facility?

Accepted Answer

Yes, suggest contacting us prior to your visit to save any wasted journeys.

Question 7

Do you offer worldwide shipments?

Accepted Answer

We offer shipments across our coverage area of Europe, Middle East and Africa.

Question 8

Do you offer free collections?

Accepted Answer

Free collections are available dependent upon geography and urgency.

Question 9

What is the Lead time on repairs?

Accepted Answer

Standard Repairs Up to 10 workings days* Emergency Repairs Up to 3 working days* *Subject to parts and availability

Question 10

Do you offer Engineer Field services?

Accepted Answer

Yes, in countries that are currently supported which include the UK and Poland.

Question 11

Do you offer service exchange/spares?

Accepted Answer

Yes, subject to availability, please send us an enquiry.

Question 12

Can you order upgrades/site work?

Accepted Answer

Yes, in countries that are currently supported which include the UK and Poland.

Question 13

Can you source obsolete equipment?

Accepted Answer

Yes, our team is very experienced in sourcing hard to find obsolete equipment.

Question 14

Do we have to sign a contract?

Accepted Answer

No, there is flexibility on the type of accounts you can hold with us including Pre-payment / credit terms. That operate on a transactional purchase order basis.

Question 15

Do you offer service contracts on CNCs?

Accepted Answer

We do not offer mechanical service contracts. However, we can offer service contracts against electronic equipment, contact us for more information.

Question 16

What payment methods do you accept?

Accepted Answer

BACS transfer

Question 17

Do you offer a support/Maintenance contract?

Accepted Answer

Yes, please contact us and provide more information on your requirements.

Question 18

What warranty do you give on repairs?

Accepted Answer

A full 12 month whole of unit warranty from when the unit is returned to you.

Question 19

Can I buy an Extended Warranty?

Accepted Answer

Yes, and you will be reminded as your current warranty is about to expire.

Question 20

How do I get technical advice?

Accepted Answer

Contact us by email giving as much detail as possible and we will call you back.

Question 21

Do you provide detail analysis of work carried out?

Accepted Answer

All completed repairs are returned with a detailed service report.

Question 22

What range of kW drives can you repair?

Accepted Answer

We can repair units up to 200kW.

Question 23

What size of motors can you repair?

Accepted Answer

We can repair motors up to 350kW.

Question 24

What are your test rig capabilities?

Accepted Answer

For our most popular repairs please see our test-rigs page. Bespoke test-rigs are being created daily to facilitate our customers unique requirements.

Question 25

How do you dispose of hazardous waste?

Accepted Answer

We operate under a waste duty of care policy to ensure that as much as possible is recycled and any hazardous waste is disposed of responsibly.

Question 26

Do you use environmentally friendly packaging?

Accepted Answer

All our packaging is 100% recyclable.

Question 27

Are you a member of any associations?

Accepted Answer

Yes, we are members of AEMT, Safe contractor and MakeUK.

Question 28

Are you ISO accredited?

Accepted Answer

We are ISO accredited 9001 in almost all our locations with a plan in progress for 100% by 2024.

Question 29

Terms and Conditions

Accepted Answer

Our Terms and Conditions can be found here.

Question 30

Interested in joining our team?

Accepted Answer

You can find our latest list of vacancies here.

Question 31

I cannot find what I am looking for?

Accepted Answer

Please contact us via email or ideally webchat as we may be able to support you even if your product is not on our website.

Question 32

How do I complain?

Accepted Answer

Please submit a complaint form here.

Question 33

Do you buy redundant stock?

Accepted Answer

On occasion – please contact us with equipment details.

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Matrix Engineering Industrial Automation Products

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